CITIZEN'S CHARTER
The Belgaum Cantonment is a Class I Cantonment as defined under Section 13 of Cantonments Act, 1924.
The Board consists of the following Members:-
1) The President, Cantonment Board who is the Officer Commanding the Station.
2) Executive Magistrate nominated by the District Magistrate.
3) The Health Officer.
4) The Executive Engineer.
5) Four Military Officers nominated by the Officer Commanding the Station by name.
6) Seven Members elected under the Cantonments Act, 1924.
An Officer of the Defence Estates Service is appointed by Govt. of India as the Executive Officer of the Cantonment. He is responsible for, amongst others, executing all works approved by the Board, controlling and supervising all Staff of the Cantonment Board, day-to-day activities of the Cantonment Board and also act as Secretary to the Board and its committees.
However as of now the Constitution of the Board has been varied under section 14 of Cantonments Act 1924 and the Board consists of the following Members.
Sri. G.N. Mathur, IDES, is presently the Chief Executive Officer and Secretary to the Board.
OVER
VIEW OF THE BELGAUM CANTONMENT
.
1. Area : 1704.873 Acres.
2. Population : 23,779 (14066 male & 9713 female) as per 2001 Census.
3. Length of Roads : 61.64 km.
4. No. of Gardens : 04
5. No. of Trees : 2531
6. Electricity
(a) Demand : 1,90,000 (approx.) per month.
(b) Electrical connections: 35 regarding Cantonment Fund properties.
(c) Street light points : 937
7. Water Supply
(a) Total supply : 3.5 lakh gallons per day.
(b) No. of Storage Sumps: 2 GLSR & 1 ELSR
(c) No. of Bore-wells/ : 20 Nos.
Hand Pumps.
(d) No. of water connections: 1547
8. Hospital including General: One.
& Maternity facilities.
9. Schools : (a) One Marathi Medium
from KG to Std. X.
(b) One Urdu Medium
from KG to Std. X
10. Free Reading Room : One.
11. Welfare Institutions
(a) Gymnasium : One.
(b) Hockey Ground : One
(c) Cattle Shed : Three
12. Public Latrine
(a) Gents : 71
(b) Ladies : 62
The following Pages include the services rendered by the Cantonment Board, Belgaum, information about redressal of complaints, Authorities to be contacted in cases of sub-standard services, the Rights of the Citizens and expectations from the citizens.
Any person who intends to erect, re-erect, construct or repair, make alterations or additions, should apply to this Office through the PWD Section, Cantonment Board along with complete documents, sets of plans and prescribed fees.
Building application forms are available at the Office. Each set of forms cost Rs. 50/-. The form can also be downloaded. In such a case the requisite fees will be collected at the time of submission of the form.
WHO
CAN APPLY?
(1) Owner - in case land is owned by private person.
(2) HOR - in case land belongs to Government.
TIME
FOR PROCESSING BUILDING APPLICATION:
In case of civil area, one month from the date of submission in the Office after complying with all the requisite procedures. In case the site of construction is in the bungalow area, the time for processing cannot be defined as the application has to go to the Govt of India for their no objection from lands point of view.
DOCUMENTS
REQUIRED TO BE SUBMITTED:
1. Plan in triplicate drawn by licensed Engineer/Architect for Notified Civil Area
and for outside N.C.A. in quadruplicate one drawn on tracing cloth.
2. F.S.I. Statement of existing and proposed.
3. Last sanctioned plan.
4. GLR extract.
5. Building application in prescribed format.
6. Annexure A signed and registered.
SETS
OF PLANS;
All sets of plans should be signed by Registered. Architect and applicant giving full name, address and Telephone number.
4 Sets of plans are required to be submitted along with the application form.
SANCTIONING
AUTHORITY.
The sanctioning authority for properties within N.C.A. is the C.E.O. and for areas outside the N.C.A. the sanctioning authority is the Board. However, the concurrence of the D.E.O. Karnataka & Goa Circle, Bangalore is obtained before sanctioning for certain classes of lands.
Any erection, re-erection, alterations or repairs carried out without the permission of the CEO or the Cantonment Board in writing, are deemed to be unauthorised construction. The Cantonment Board or the CEO have been vested with the authority to seek demolition of these unauthorised constructions under Section 185 of the Cantonments Act, 1924.
The citizens, therefore, have to obtain a written sanction from the concerned Authority before going for erection, re-erection, alterations or repairs to their buildings.
WATER
SUPPLY
The Cantonment Board supplies a total of 3.5 lakh gallons water per day to the residents of Cantonment. The following are the water tariffs imposed by the Cantonment Board :-
Size of Domestic Non-domestic SemiCommercial Commercial
Bore
(Rs.) (Rs.) (Rs.) (Rs.)
½ ” f 600/- 9000/- 7500/- 15000/-
¾ ” f 2170/- 21720/- 14610/- 29220/-
1” f 4410/- 44145/- 29696/- 59595/-
1½ ”f 6650/- 66570/- 44782/- 89565/-
2” f 13750/- 135825/- 91365/- 182730/-
3” f 30520/- 305490/- 205500/- 411000/-
4” f 54250/- 543000/- 365250/- 730500/-
6” f 122060/- 1221720/- 821790/- 1643580/-
HOW
TO APPLY FOR A NEW CONNECTION?
Application is to be submitted in the standard format available with the Office on payment of Rs. 20/-. The form can also be downloaded. In such a case the requisite fees will be collected at the time of submission of the form. The application needs to be made through Plumber registered with the Cantonment Board.
TIME
OF PROCESSING THE APPLICATION:
Ten days from the date of application.
WHOM TO CONTACT IN CASE OF DELAY?
After 10 days to 15 days after submission of application, the Assistant Engineer, Cantonment Board may be contacted. Beyond 15 days of delay, the CEO may be contacted.
WHO CAN APPLY?
1. HOR can apply.
2. Occupant can apply after taking No Objection Certificate from the HOR.
COMPLAINTS:
Complaints may be forwarded to the Jr. Engineer, Cantonment Board regarding non-supply of water, defective meters, leakage in supply line, contaminated water etc., on all working days from 10 a.m. to 5-30 p.m.
WATER THROUGH
TANKER
Water supply through tankers is provided wherever there is failure of water supply on the very same day. If private parties need water tankers, they have to submit an application 3 to 7 days in advance along with the necessary payment.
CITIZENS’ RESPONSIBILITIES:
1. Citizens should not install Booster Pumps, appliances etc.
2. Citizens should replace old rusted leaking service lines linked to Cantonment Board Main lines.
3. Service Pipe lines should be laid so as not to interfere with drainage & sewerage lines to avoid contamination.
4. Overhead/underground tanks should be properly maintained.
5. Treated water should not be used for washing of animals, vehicles, business, fountain, swimming pools, construction, repair works of any kind, farming etc.
6. Internal water lines within the premises should be maintained properly to avoid leakages.
7. In case of contamination or leakages, the same should be brought immediately to the knowledge of Cantonment Board.
CONSOLIDATED
TAX
Consolidated Tax is one of the biggest revenue sources of the Belgaum Cantonment Board. Revenue is realised in the form of Consolidated Tax from 1273 No. of properties.
Consolidated Tax is the Tax levied on all buildings and lands in Belgaum. It is the percentage of Annual Letting Value of the Property concerned. The present rate of tax being levied is 22% of the Annual Letting Value for residential and commercial purposes.
Assessment of the Property is done by this Office and an opportunity is given to the Assessees to make appeal to the Assessment Committee of the Cantonment Board if it is felt by the Assessees that the tax is on a higher side.
RESPONSIBILITY OF
THE CITIZENS:
The Cantonment Board expects the citizens to pay the Consolidated Tax in time.
HOSPITALS
The Cantonment Board runs a Cantonment General Hospital which has got 40 beds. The Hospital contains a General Ward and also Maternity Ward.
FEE STRUCTURE:
Rs. 3/- is charged per day for outpatients.
For In-patients, following fees are charged: -
a) For persons whose monthly income is below - Rs. 20/-.per day.
Rs. 2500/-.
b) - do - from Rs. 2500 to 5000 : Rs. 25/- per day
c) - do - Rs. 5000/- and above : Rs. 30/- per day
Maternity Fees - Rs. 175/- per delivery.
Rs. 20/- towards deposit if they are coming for the third delivery and that will be refunded after undergoing tubectomy operation and they have to produce a certificate to that effect.
Ambulance Facility :
Ambulance facility is provided to the needy on written application and in cases of urgency on oral request. The fee charged is Rs. 50/- upto 20 kms and Rs. 2/- per km for the area above 20 kms.
GRIEVANCE
REDRESSAL :
In case of any complaints in the working of the Hospital like insensitivity of the Doctors/Staff, non-availability of essential items like saline etc., the RMO of the Hospital may be approached. In case the grievance is not addressed to properly to the satisfaction of the citizens, the CEO may be approached.
TIMINGS :
Casualty: : Round the clock. for In-door treatment.
O.P.D. : 9 a.m. to 1 p.m.
4 p.m. to 7 p.m.
Facilities like blood routine examination, urine routine examination, stool routine test, typhoid test, HIV testing, Blood Group testing, Pregnancy test, VDRL testing, Blood Sugar test, are also provided.
SANITATION
;
The Cantonment Board takes care of sanitation aspect of entire Cantonment area. This includes cleaning of all Roads and Streets, collection and removal of garbage from the Municipal Rubbish Bins placed at pre-determined places all over the Cantonment.
OFFICER INCHARGE
OF THE DEPARTMENT :
Sanitary Superintendent, Cantonment Board.
COMPLAINTS:
Complaints regarding non-sweeping/cleaning of Streets/Roads and regarding non-collection/removal of garbage will be attended to on the very same day.
GRIEVANCES REDRESSAL MECHANISM :
In case the complaint is not attended to within 24 Hours of the registration of the Complaint, the Sanitary Superintendent may be approached. If the problem persists beyond 2 days, the CEO may be approached directly.
CITIZENS’
RESPONSIBILITY :
1. No citizen shall throw garbage or waste anywhere in the Cantonment except in the dust-bins/receptacles specially provided for throwing of garbage.
2. The citizen shall not urinate or defecate on Streets/Roads/open places.
3. Citizens should not allow their animals to let loose on the Roads or Streets.
4. Citizens shall not deposit any building materials on the Roads or Streets or any public place.
5. Citizens shall not place anything on the Roads/Streets that obstructs public from enjoying the full benefit of the Road/Street.
6. Citizen shall not hawk or expose for sale in any place any article what-so-ever
without the permission of the Cantonment Board.
7. The Citizen shall restrict the use of plastics and other non-bio degradable materials as far as possible.
8. Citizen shall not allow the exit from their premises, water from any sink, drain, urinal or latrine.
9. Citizen shall inform the Cantonment Board if they find any unattended
garbage, wastes, corpses of animals etc.
EDUCATION
Cantonment Board runs 2 Schools - one in Marathi Medium and another in Urdu Medium both up to Std. X
FEES :
Fees charged is nominal.
WHO CAN APPLY?
Anybody can apply for admission to these Schools.
WHERE TO APPLY?
Application forms may be had from the respective Head Mistresses
Computer education and Cultural activities are encouraged in these Schools
COMPLAINTS:
Complaint regarding functioning of the School may be addressed to the respective Head Mistresses. If not attended properly to the satisfaction of the citizens, the CEO may be approached.
CITIZENS’
RESPONSIBILITY:
Parents of children studying in the Cantonment Board Schools should associate themselves in the activities of the School. They should show more involvement in the progress of the child and give regular feed back to the School authorities.
.
DRAINS
& SEWERAGE :
OFFICIALS CONCERNED:
Sanitary Supdt. and Assistant Sanitary Inspector.
COMPLAINTS:
All complaints regarding blockage of drains/sewerage line, will be attended within 2 days of the receipt of the complaint.
APPLICATION FOR
SEWERAGE CONNECTION:
Application may be submitted in the prescribed form on working days between 10 a.m. and 4 p.m. Permission will be given within 2 weeks of the receipt of application provided the application is in order. The applicant has to pay the required Road cutting charges.
CITIZENS’ RESPONSIBILITIES:
1. The citizens are expected to maintain their service line in proper condition.
2. The citizens are expected not to throw garbage and plastics directly into the sewerage lines/drains.
3. In case of over-flowing drains, leakage in the sewerage lines, contamination of drinking water lines, absence of man-hole covers etc, the citizens may inform the Cantonment Board at the earliest.